Privacy Policy
Last updated: April 4, 2026.
Retro Bet (“we”, “us”, “our”, or “Retro Bet Australia”) is committed to protecting the privacy and personal information of all users (“you”, “your”, “punters”) who visit or use our website retrobet-australia.co (the “Website”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services to place bets, play pokies, or manage your account with us. By accessing and using the Website, you consent to the practices described in this policy.
Retro Bet complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and — for users in jurisdictions covered by the EU General Data Protection Regulation (GDPR) — applicable provisions of the GDPR where relevant.
1. Information We Collect
We collect personal information necessary to provide a secure and reliable betting experience. The information we collect falls into several categories:
Personal Identification Information
- Full name, date of birth, gender, and.
- Contact details including postal address, email address, and phone.
- Identity verification documents (passport, driver’s licence, utility bill, etc.).
Account and Transaction Information
- Username, password, and account.
- Betting history, including wager amounts, outcomes, and bonus use.
- Deposit and withdrawal details using methods such as POLi, PayID, BPAY, Neosurf, Visa, Mastercard, or cryptocurrency.
- Account verification actions and correspondence with support.
Technical Information
- IP address, device ID, and browser type.
- Operating system, screen resolution, and preferred.
- Website usage data, such as session duration, navigation habits, and the page from which you entered or exited our site.
Marketing and Communication Data
- Preferences for promotional emails or SMS.
- Responses to advertising campaigns, such as welcome bonuses or free spin.
- Feedback provided through surveys or live chat.
Sensitive Information
Where necessary, we may collect information verifying your eligibility to gamble (e.g, age and responsible gambling self-exclusion status). Such data is handled with heightened security and only for legal compliance purposes.
2. How We Collect Your Information
Retro Bet collects information through several legitimate means:
- Directly from you: When you register, verify your account, make transactions, or contact customer support.
- Automatically through technology: Using cookies, sessions, or tracking pixels designed to optimize user experience.
- From third-party services: Including identity verification and payment processing providers.
- From affiliates or marketing partners: Where you have consented to share your data for promotional purposes.
You may choose not to provide certain information; however, doing so may limit your access to some services (e.g, deposits, withdrawals, or promotions).
3. Purpose of Collecting and Using Information
We use your personal information for several lawful purposes under the Privacy Act 1988 (Cth) and — where applicable — the GDPR. These include:
- Account Management Registering and verifying your betting account. Authenticating your identity before approving payments or withdrawals. Maintaining accurate records of your gaming activity, including your bets on AFL, NRL, horse racing, and pokies.
- Service Delivery Processing deposits and withdrawals in AUD or supported currencies. Managing betting operations, odds, and gaming outcomes. Facilitating gameplay and ensuring a fair experience for all punters.
- Responsible Gambling Supporting initiatives such as self-exclusion options, time limits, and deposit cap settings. Cooperating with Gambling Help Online (1800 858 858) and other national support services. Monitoring activity for signs of harmful gambling behavior.
- Marketing and Promotions Sending information about welcome bonuses, free spins, and no-deposit offers (with your consent). Personalizing promotions and site content to your preferences. Allowing you to opt out of marketing communications at any time.
- Security and Legal Compliance Preventing fraud, money laundering, and underage gambling. Complying with reporting requirements from ACMA and other regulators. Protecting the integrity of transactions, games, and systems.
4. Legal Basis for Processing (Under GDPR)
Where GDPR applies, we process your personal data under one or more of the following legal bases:
- Contractual necessity: To deliver gambling services such as wagering and withdrawals.
- Legal obligation: To comply with Australian or international regulatory requirements.
- Legitimate interests: To detect and prevent fraudulent or abusive activity.
- Consent: For sending promotional offers, email marketing, and non-essential cookies.
You may withdraw your consent at any time by contacting [email protected].
5. Disclosure of Information
We may disclose your personal data to third parties under the following controlled circumstances:
- Payment providers and banks: To process deposits and withdrawals via POLi, PayID, BPAY, and other methods.
- Identity verification services: To confirm your eligibility and age.
- Regulatory authorities (including ACMA): When legally required or requested.
- Third-party analytics providers: For performance monitoring, website optimization, and trend analysis.
- Marketing partners: To manage promotional campaigns (only with consent).
- IT and security contractors: For hosting, software, and defence against digital threats.
We require all third parties to comply with strict confidentiality agreements and data protection standards comparable to our own.
6. International Data Transfers
Your information may occasionally be stored or processed outside Australia (for example, when our cloud servers are located abroad). Retro Bet ensures that all transfers meet equivalently secure standards as outlined under the Australian Privacy Principles (APPs) and, where applicable, GDPR Chapter V for cross-border data transfers.
7. Data Retention
We retain your personal data only for as long as required by law and to fulfill the purposes outlined in this policy.
- Account data is retained for a minimum of 5 years after account closure (as required by anti-money laundering laws).
- Gaming history and transaction logs are retained for auditing and dispute resolution.
- Marketing preference data is retained until you unsubscribe or withdraw consent.
Once data is no longer necessary, it is securely deleted, anonymised, or archived.
8. Your Rights
You have certain rights under the Privacy Act 1988 and, if applicable, the GDPR:
- Access: Request a copy of personal data we hold about you.
- Correction: Request correction of inaccurate or outdated information.
- Erasure: Request deletion of your data (subject to legal retention obligations).
- Restriction: Request limitation of data processing under certain conditions.
- Portability: Receive your data in a structured, commonly used format.
- Objection: Opt out of marketing or contest automated decisions affecting you.
To exercise these rights, contact [email protected]. We may require ID verification to protect your account from unauthorized access.
9. Cookies and Tracking Technologies
Retro Bet uses cookies and similar tracking technologies to:
- Maintain secure sessions for logged-in punters.
- Monitor site traffic, device access, and browsing behavior.
- Remember preferences (language, odds format, deposit method).
- Personalize promotional banners and pop-up offers.
You can manage cookie preferences through your browser settings. Note that disabling cookies may impact your bet slips or game loading times.
10. Data Security
We apply advanced security safeguards to protect your information, including:
- 256-bit SSL encryption on all data transfers.
- Secure firewalls, intrusion detection, and encryption of stored data.
- Internal employee access policies enforcing need-to-know restrictions.
- Regular testing, audits, and compliance checks.
- Payment card data handled in accordance with PCI DSS standards.
While we take every reasonable precaution, no online service can guarantee absolute security. You are encouraged to maintain strong passwords and log out after each session.
11. Responsible Gambling
Retro Bet promotes safe and enjoyable betting. We work with national initiatives such as Gambling Help Online (1800 858 858) to provide assistance and counseling for punters who may need support.
You can set betting limits, self-exclude for a set period, or permanently close your account. Responsible gambling tools are accessible through your account dashboard and local support staff are available during Australian hours.
12. Links to External Websites
Our Website may contain links to external platforms (e.g, payment gateways or affiliate offers). Retro Bet is not responsible for the privacy practices or content of third-party sites. We recommend reviewing their privacy policies before sharing any personal data.
13. Marketing and Communication Preferences
You can manage your preferences for receiving promotional materials:
- Email/SMS marketing: Each message includes an unsubscribe link.
- Push notifications: Adjustable in your browser or mobile settings.
- Account messages: Important service updates cannot be unsubscribed from as they relate to your account’s safety and legality.
Retro Bet never sells or trades personal data for third-party direct marketing purposes.
14. Children and Restricted Users
Access to Retro Bet is strictly prohibited for persons under 18 years of age or anyone excluded under self-ban programs or regulatory restrictions.
We verify age during registration and reserve the right to suspend or delete any account found to be in breach of this rule.
15. Updates to This Policy
We may occasionally update this Privacy Policy to reflect legislative changes or improvements in data protection. Updates will be posted on this page with an updated “Last updated” date.
Substantial changes will be communicated via email or on-site notifications, especially regarding consent or new processing purposes.
16. Contact Us
If you have any questions, concerns, or complaints regarding privacy matters, please contact:
Retro Bet Australia.
Email: [email protected].
Customer Support Hours: 9:00 AM – 9:00 PM AEST.
Mailing Address: (Available upon request).
If you are not satisfied with our response, you may file a complaint with the Office of the Australian Information Commissioner (OAIC) via their official website.
17. Acceptance of Policy
By creating an account, placing a bet, or using our Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.
Retro Bet is committed to maintaining transparency, fairness, and integrity — ensuring your data stays secure while you enjoy a ripper betting experience online.
